Frequently Asked Questions
~How long does it take to receive my order?
This is a tricky one. Some items will take longer than others. Anything made with the Yellow Birch Outfitters logo on it is HAND MADE right here on the workbench in Cheshire, CT. The wait times for these items vary by quantity ordered, the complexity of the item ordered, and the wait list of orders ahead of yours. Once your order is complete, it will ship out to you. If you have any concerns or questions, visit the CONTACT US page (a link is at the bottom of the screen)
~It's been a while, and I haven't heard anything about my order yet. What's going on?!
Typically how things work here at the YBO work bench is this: Your order comes in and it is put in line for completion. If you ordered something other than YBO branded gear, it should ship shortly where you will receive an email with tracking info (depending on how you chose to have it shipped). If you chose some of our hand-made gear, it will wait in line behind the other orders that need to be completed. As soon as your order is next in line it will begin being created, and once complete will ship out to you (with the same shipping email as described above).
We know it seems like a long time, but in doing things to order this is how it works. Believing in the right way to do things also means you have the same old wait your grandparents did too. Don't worry, we've been doing this for a while now, and have never missed an order, or failed to ship anything. It's coming as soon as we can get it to you.
~I need my order by a certain date, what can I do?
Please contact email@example.com to work out the details for your time sensitive order. Most of the time, we can make it work.
~How do you ship?
All orders are shipped via USPS. How fast it will get to you depends on what you choose during checkout.
~How do I know how long the wait is?
Look to the main page for updates on the wait list including which order dates are currently on the work bench. We work in batches of orders to speed up production. Average wait times range from 4-6 weeks, though we are always looking to improve that!
~Can I customize my order, or have something special made?
Email jay@yellowbirchoutfitters to discuss your idea, project or concept. Custom work is taken on a case by case basis and is dependent on many factors including how backed up the wait list is, and availability of materials needed. It never hurts to ask!
~Do you monogram your items?
Yes, but only some. Leather items can be monogrammed, fabric can not. Also, thinner items like folders while they CAN be monogrammed, don't take very well so we don't recommend it.
~How much is it to monogram my item?
Monogramming is $10 for every three letter monogram (first, middle, and last initial used). The minimum monogramming charge is $10 whether it's one, two or three letters. For other monogramming ideas, email us for rates.
~Why doesn't my item look just like the one in the pictures?
This one is two-fold. Since all Yellow Birch Outfitters branded merchandise is hand made, there is going to be some variation to each item. We do the best we can to keep it all the same, but that little difference is what makes yours truly unique. Rest easy knowing a lot of thought and labor went into making sure your item is just right.
Secondly, we are in the habit of continually improving our products over time both from testing it ourselves, as well as feedback from customers. This feedback can result in design changes here and there... all designed to make your item work better. If we changed the listing every time there was an incremental update it would have a HUGE impact on what we had to charge to cover extra costs, so we don't. If there is a change big enough to warrant a new item, we will relist it.
~Can I cancel my order?
Cancellations must be made within 7 days of initial order.
~Something is wrong with my order. What can I do about it?
Well, nobody is perfect, ourselves included. With that said, please understand that every item we make is hand made, and as such you should expect some natural variation in each piece. Items made of leather are also natural materials, and no two are ever alike. Some leather will exhibit natural marks of the animal which we never hide. Mosquito bites, scars, branding, or natural wrinkles in the grain are a sign of good leather and part of the charm of using a natural material like leather.
If there is a genuine problem with your order, or something has not been correctly made, PLEASE contact us. We will do everything in our power to fix it for you and make it right.
~What is your guarantee?
Yellow Birch Outfitters stands behind its mission statement of "Gear you can beat on, count on, and hand down". That guarantee is unconditional, and for the life of the product regardless of the owner. You shouldn't guarantee an owner, just what you make for them. IF your product ever fails you, email us. We'll take care of it.
Clear signs of misuse or alteration of products may generate a charge for the work, and this warrantee does NOT include items we didn't make, those are covered by the individual company warrantees.
Did we answer your question? If not, please email Jay@yellowbirchoutfitters.com and we will do our best to take care of you!